The Consciously Competent Facilitator 

The consciously competent facilitator is one who: 

• Knows his or her strengths and limits, 

• Knows the guidelines and rules, 

• Makes good choices consciously and deliberately, 

• Is able to explain why he or she took a particular course of action.

Key Benefits

Who should attend?

Program content

Instructors

Contact us today for more information.

Key Benefits of The Consciously Competent Facilitator:

• Identify facilitation skills required for the corporate collaborative environment enabling teams to stay in scope, on budget, and on time.

• Unveil the power of structured, collaborative thinking paired with action for achieving business goals.

• Cultivate the potential of a group by involving participants in building consensus and promoting quick results while creating opportunities for broader-based participation and influence

• Generate more and better solutions to problems.

• Understand the importance of, and develop commitment to, the preparation necessary to achieve meeting objectives.

• Manage (or better yet, prevent) dysfunctional behaviour in the group.

• Practice facilitation techniques with interactive feedback and coaching.

• Leverage these skills as you gain experience, prepare for the IAF Certified Professional Facilitator assessment, and work toward achieving “unconscious competence”.

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Who should attend The Consciously Competent Facilitator?

You should attend if you are responsible for:

• Resolving issues and making decisions
• Integrating multiple perspectives
• Achieving high quality work products
• Increasing productivity
• Inspiring participant ownership
• Enabling team-based consensus
• Leading any meeting that you want to be productive!

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Program Content for The Consciously Competent Facilitator

Setting the Foundation

• Understand what a facilitated session is and when to use (or not use)
• Identify the benefits and critical success factors related to facilitation

Facilitate the Event

• Define the session objectives, deliverables, participants, and roles and responsibilities
• Identify room layout, equipment, and supplies requirements
• Create a session agenda and detailed facilitator’s agenda

Facilitate the Group

• Understand and apply communication techniques such as active listening, inclusiveness, playback, physical and verbal interventions, and consensus building
• Understand and manage group behavior and group dynamics
• Encourage creative thinking

Facilitate the Process

• Open the session
• Apply session methods and techniques such as icebreakers, information gathering, categorizing, prioritizing, and energizing
• Maintain focus on the desired outcome
• Engage the participants
• Record the session results
• Close the session

Facilitate Yourself

• Self-assess performance
• Maintain neutrality
• Facilitate or lead when you’re the boss
• Understand problem solving and decision-making models, when and how to use them
• Identify facilitation resources for certification and professional development

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Instructors for The Consciously Competent Facilitator

A Certified Professional Facilitator, Susan Nurre has designed and facilitated sessions for over 20 years.  Different external client and internal corporate situations have provided Ms. Nurre experience in a variety of workshops such as vision/strategic planning, organizational change readiness, systems requirements, team building, process improvement, issue resolution, and idea brainstorming.  A strong supporter of technology-supported meetings, she has also developed, modified, and taught several facilitation techniques classes.  In 1993, Ms. Nurre began publishing The Facilitator, a quarterly professional publication with international readership.  Prior to starting her own practice, Ms. Nurre worked for Arthur Andersen, American Airlines, and Computer Sciences Corporation.  She has been a member of the IAF for 9 years and served as Program Chair for the 1996 conference and the Logistics Chair for the 2002 conference. 

Nadine Bell works with clients to plan strategically, communicate effectively and work collaboratively to manage change and achieve their goals. She builds her customized facilitations around participative processes that are designed to promote dialogue, transform conflict, develop consensus, expand creative problem solving, and enhance productivity. Ms. Bell has provided facilitation and consultation to Fortune 500 companies and small businesses in the engineering, finance, legal, health care, service, and transportation arenas as well as educational and religious institutions, municipalities, not-for-profits and the United Nations Development Program.  The first Certified Professional Facilitator in North America, Ms. Bell is also a facilitator assessor and has assessed facilitator candidates globally. She is a Past Chair of IAF and has served as Co Chair of both the Professional Development Task Force and the 1996 Global Conference, as well as the Coordinator of Conference 2002 Texas.

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